Refunds and Returns Policy

The Lip Stain - Refunds & Returns Policy

Last Updated: May 26, 2025

At The Lip Stain, we want you to be obsessed with your new lip color! We stand behind our products and aim for your complete satisfaction.

Our "Love It or It's On Us" 7-Day Satisfaction Guarantee

If you're not completely satisfied with your purchase from The Lip Stain for any reason, please reach out to us within 7 days of receiving your order. We're happy to help find a solution.

How to Initiate a Return or Request a Refund/Exchange:

  1. Contact Us: Please email our customer care team at [Your Customer Service Email Address] within 7 days of receiving your product.

  2. Provide Details: In your email, please include:

    • Your Order Number

    • The item(s) you're unsatisfied with

    • A brief explanation of why you're not satisfied. (Your feedback helps us improve!)

  3. Our Response: Our team will review your request and get back to you within [e.g., 1-2 business days] with next steps.

Possible Solutions (within the 7-day satisfaction period):

Depending on the situation, we may offer:

  • A Full Refund: To your original payment method.

  • An Exchange: For a different shade or product of equal value (if applicable and desired).

  • Store Credit: Towards a future purchase.

Please Note:

  • This satisfaction guarantee applies to products purchased directly from our website [YourWebsiteAddress.com].

  • While we aim for your happiness, we reserve the right to assess eligibility for refunds or exchanges on a case-by-case basis, especially if the policy is being misused.

  • For hygiene reasons, we typically do not require you to physically return opened cosmetic products that fall under the 7-day satisfaction query, but we will confirm this when you contact us.

  • Shipping costs are generally non-refundable, unless the return is due to our error (e.g., wrong item shipped, damaged item).

Damaged or Incorrect Items:

If you receive a damaged or incorrect item, please contact us at [Your Customer Service Email Address] within 48 hours of receiving your order. Please include your order number and a photo of the damaged or incorrect item. We will arrange for a replacement or refund as quickly as possible.

Processing Time for Refunds:

Once a refund is approved, please allow [e.g., 5-10 business days] for the refund to be processed and reflected in your account, depending on your bank or payment provider.

Questions?

If you have any questions about our Refunds & Returns Policy, please don't hesitate to contact us at help@thelipstain.com. We're here to help!